CAO: Collection Analytic Services

Analytical and predictive management of collection processes.

Charging analytically

Integration of information to make the collection process efficient, understanding agent by agent their daily performance and raising predictive alarms on the impact of the person, the process, the technologies and the strategy, promoting surprising collection results with less effort.

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Inspiration

An important part of the credit process involves having the infrastructure to correct the risk of non-payment by clients.

It's not just about getting paid, it's about allowing people to write a better story about their credit life. This implies integrating information sources from different angles to find out when is it better to charge? Who is the best agent to charge a certain customer profile? What is the probability of collecting if Next Best Offer strategies are generated by reducing the value of the debt in exchange for better speed of payments?

Key questions to answer

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What is the impact of agents on collections?

sinnetic_pregunta_icono How to design Next Best Offers to ensure collection?

sinnetic_pregunta_icono What is the impact of the strategy mix on collection?

sinnetic_pregunta_icono How to proactively visualize the goals by agent and alarms to efficiently correct the strategy if necessary?

Key deliverables

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Descriptive and predictive reports and alarms of the collection process

sinnetic_icono_pasar Unified data models to streamline the analytics and reporting of the collection process

sinnetic_icono_pasar Next Best Offer predictive strategies to ensure collection

sinnetic_icono_pasar Predictive impact of people and sales force on the probability of collection (People Analytics)

sinnetic_icono_pasar Optimization of channels, times of day, day of week and messages to be calibrated in collection campaigns

CAS benefits

A scientific ecosystem

Having a holistic vision of your portfolio collection and collection project

Collection Signal Repository

Entity relationship model that integrates more than 35 sources of information with quality and ETL best practices to have all the data resources at hand and start the analysis routes. This model has been tested and calibrated with more than 9 different customers.

Next Best Offer

Estimate the optimal point of debt reduction to improve the client's payment opportunities by avoiding leaving money on the table by reducing debt more than necessary.

Goal estimation

Efficient algorithms for assigning and collection goals at the agent level to ensure the goals of the credit and collection factories. Link with exogenous events to understand how seasonality impacts collection

Bells

Integrate origination data and campaign feedback to distribute loads between communication channels, agents, persuasive content and social networks.

Conciliation

Match coding and machine learning models to integrate different collection sources and streamline the financial reconciliation processes of the payment, avoiding charging customers who have already fulfilled their commitments and payment agreements.

People analytics

Align the processes of hiring, selection, promotion and training of agents based on the profile that best optimizes collection opportunities.

Regional coverage in Latin America, exporting services to the United States and Europe from our offices in Colombia and Mexico.

BOGOTÁ, COLOMBIA.

Carrera 13 No. 83 – 19,
Tel: +57 601 638 6904

gabriel.contreras@sinnetic.com

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CIUDAD DE MÉXICO, MÉXICO.

Blvd. Manuel Ávila Camacho 182,
Piso 6, Colonia Reforma Social.
Tel: +52 5564212121

lucie.poison@sinnetic.com

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